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Refund & Cancellation Policy

Effective date: June 1, 2026 · Last updated: June 1, 2026

At PriorDM, we believe in fair and transparent transactions. This Refund & Cancellation Policy explains how refunds work on our paid messaging marketplace, including automatic refunds, wallet withdrawals, and disputed messages.

1. Automatic Refund — 24-Hour Guarantee

PriorDM operates on a 24-hour reply guarantee. When you send a paid message to a creator, the creator has exactly 24 hours from the time of message receipt to reply. If the creator does not reply within this 24-hour window, your payment is automatically refunded in full.

  • No action is required from you to initiate this refund — it happens automatically.
  • The refund is processed to your PriorDM wallet immediately after the 24-hour window expires.
  • You will receive a notification confirming the refund.
  • The full amount you paid for the message is refunded. There are no deductions or fees on refunds.

2. How Refunds Are Processed

All refunds on PriorDM are credited to your PriorDM wallet, not to your original payment method. Once funds are in your wallet, you can:

  • Use them to send paid messages to other creators on the platform.
  • Withdraw them to your bank account, UPI, or PayPal (subject to the wallet withdrawal policy below).

Refunds to your PriorDM wallet are processed instantly once the 24-hour reply window expires. If you experience any delay, please contact our support team.

3. Wallet Withdrawal Refund Policy

Funds in your PriorDM wallet — whether from refunds or other sources — can be withdrawn to your linked bank account, UPI ID, or PayPal account. The following terms apply to wallet withdrawals:

  • Withdrawal requests are processed within 3-5 business days.
  • A 10% platform fee is deducted from creator earnings at the time of withdrawal. This fee does not apply to refunded amounts withdrawn by senders.
  • Minimum withdrawal amounts may apply depending on your region and payment method.
  • PriorDM reserves the right to delay or deny withdrawal requests if fraudulent activity is suspected, pending investigation.

4. No Refund After Reply

Once a creator has replied to your paid message within the 24-hour window, the transaction is considered complete and the payment is final. No refund will be issued for a message that has received a reply, regardless of the content or length of the reply.

The PriorDM marketplace is designed for guaranteed responses. The quality, depth, or satisfaction of a reply is at the creator's discretion. By sending a paid message, you acknowledge that a reply of any kind fulfills the creator's obligation.

5. Disputed Messages & Reports

If you believe a reply is inappropriate, abusive, or violates our Terms of Service, you can report the message through our in-app reporting system. Our team will review reported messages and take appropriate action, which may include:

  • Issuing a refund at our sole discretion if the reply is found to violate our Terms of Service.
  • Warning or suspending the creator's account for policy violations.
  • Permanently banning accounts engaged in repeated or severe violations.

Reports are reviewed within 48 hours. PriorDM's decision on disputed messages is final. We reserve the right to make refund decisions on a case-by-case basis for reported messages.

6. Cancellation of Messages

Once a paid message is sent, it cannot be cancelled or recalled. The payment is immediately placed in escrow and the 24-hour reply window begins. You cannot cancel a message after it has been sent, even if the creator has not yet read it.

If you sent a message by mistake or to the wrong creator, please contact our support team. While we cannot guarantee cancellation, we will review such requests on a case-by-case basis if the creator has not yet replied.

7. Processing Time

The following processing times apply:

  • Automatic refund to wallet: Instant, once the 24-hour reply window expires.
  • Wallet withdrawal to bank/UPI/PayPal: 3-5 business days.
  • Dispute resolution: Up to 48 hours for review; refund (if applicable) is processed within 24 hours of the decision.

Processing times may vary depending on your payment provider and region. PriorDM is not responsible for delays caused by third-party payment processors or banking institutions.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy. For significant changes, we will provide notice via email or an in-app notification.

9. Contact Us

If you have any questions about refunds, withdrawals, or this policy, please contact our support team: